Our Process

Step 1 - Expression of Interest

Upon receiving expression of interest through our website, we would have a detailed meeting either in person or via Teams to best understand your business, challenges, your work culture and to give you a synopsis of how we function.

Step 2 - Contract

If you decide that our services might be a good fit to your business- we will send out a draft contract for to review and we will seek a registration fee of $1500 per staff 1 Month deposit to finalise the contract.

Step 3 -Talent scouting

We understand the skill and attributes required to function in this high-pressure role and hence We find the best possible associate for your team based on our first interaction from the pool of talented candidates that we continuously keep in touch

Step 4 - Training and onboarding

Once an associate is selected based on interview parameters- we undertake a meticulous 3-4 week training program to get them up and running to navigate the challenges of broker world. During the training program, we organise 2 meetings per week to seek your insights on any work flow process. Associates are then transitioned to your business to provide a dedicated email address under your business and access to your systems.

Step 5 - Workshop support and HR

We provide credit support for all our associates for up to 3 months to workshop complex deals. We provide on going training and upskilling courses until associates completes their probation.

Ready to chat to one of our team?

Book Appointment

Work Location

Our Associates would be based out of Bengaluru, India which is renowned as Silicon Valley of India. It has grown into a global technology and startup hub. Bengaluru is home to numerous multinational corporations, over 600 global R&D centres and research institutions with cutting edge facilities and 700 start ups making it a hot spot for talent and innovation. Australian top 4 banks such as ANZ and CBA have large back office staff based out of Bengaluru.

What our customers have said about us

S

Shane

They are not the cheapest but the quality of staff and training was impeccable. The people at Koala outsourcing understand what businesses in Australia need and delivered someone that fits into my current team

A

Ayad

We approached Koala outsourcing to find quality monitoring staff for our Sydney based call centre and we were thoroughly impressed as to how they found a team members after understanding our work flow and process. It has enabled to save significant cost and enhance productivity

J

Jack

Delighted to have used Koala outsourcing to find admin support for our accounting and real estate business. Great young, modern, and talented individual at a cost that I could have never imagined

Frequently Asked Questions

Where are the outsourcing staff located?

Our Associates would be based out of Bengaluru, India which is renowned as Silicon Valley of India. It has grown into a global technology and startup hub. Bengaluru is home to numerous multinational corporations, over 600 global R&D centres and research institutions with cutting edge facilities and 700 start ups making it a hot spot for talent and innovation. Australian top 4 banks such as ANZ and CBA have large back office staff based out of Bengaluru.

How do you ensure the staff are productive?

We have automated productivity tracking measures to ensure operational efficiency. We happily inculcate any of the productivity and quality measures you might currently have.

Are the outsourcing staff qualified?

We hire experienced ex bankers of Australian banks and all associated would be trained by ex credit analysts of Australian big 4 banks giving huge advantage to any brokerage accessing these resources. Our associates would not merely be completing a checklist, but they would actually be able to think, strategise and work on complex self-employed applications based on your inputs.

Do you do background checks on the outsourcing staff?

We complete an internationally recognised background verification for all our associates and adhere to Australian work standards. We use the most advanced IT available to ensure adherence Australian privacy laws. In our business model we follow a protocol where our associates are trained to store all provided date on clients database/share point and encourage businesses to provide email address for associates under the company domain.

Will the candidate fit the culture of my company?

We believe every company has its own culture and working style and we try to ensure we find a suitable candidate who can easily assimilate into your team. We take a personalised approach where we first understand your company culture, size and your definition of an ideal team member.

Ready to get Started?