Why Koala Outsourcing

Culture Koala Outsourcing

Culture

We believe every company has its own culture and working style and we try to ensure we find a suitable candidate who can easily assimilate into your team. We take a personalised approach where we first understand your company culture, size and your definition of an ideal team member.

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Skill Koala Outsourcing

Skill

We hire experienced ex bankers of Australian banks and all associates would be trained by ex credit analysts of Australian big 4 banks giving huge advantage to any brokerage accessing these resources. Our associates would not merely be completing a checklist, but they would actually be able to think, strategise and work on complex self-employed applications based on your inputs.

Note- Our associates will not be giving any credit advice.

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Training Koala Outsourcing

Training

We hire experienced ex bankers and then provide a rigorous training on Aggregators CRM, Apply online, Quickli, compliance and credit policies ensuring they can navigate the complexities of a home loan application with ease.

Soft Skill Training: Our associates would undergo a training on Australian work culture, Vocabulary, values and ethics ensuring assimilation into your teams.

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Data Integrity Koala Outsourcing

Data Integrity

We complete internationally recognised background verification for all our associates and adhere to Australian work standards. We use the most advanced IT available to ensure adherence Australian privacy laws.

In our business model we follow a protocol where our associates are trained to store all provided date on clients database/share point and encourage businesses to provide email address for associates under the company domain.

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Productivity Koala Outsourcing

Productivity

We have automated productivity tracking measures to ensure operational efficiency. We happily inculcate any of the productivity and quality measures you might currently have.

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Regulatory Confidence Koala Outsourcing

Regulatory Confidence

We understand the space we operate in and hence provide highest importance to compliance with NCCP, BID, responsible lending regulations and Australian privacy laws.

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Work Location

Our Associates would be based out of Bengaluru, India which is renowned as Silicon Valley of India. It has grown into a global technology and startup hub. Bengaluru is home to numerous multinational corporations, over 600 global R&D centres and research institutions with cutting edge facilities and 700 start ups making it a hot spot for talent and innovation. Australian top 4 banks such as ANZ and CBA have large back office staff based out of Bengaluru.

What our customers have said about us

S

Shane

They are not the cheapest but the quality of staff and training was impeccable. The people at Koala outsourcing understand what businesses in Australia need and delivered someone that fits into my current team

A

Ayad

We approached Koala outsourcing to find quality monitoring staff for our Sydney based call centre and we were thoroughly impressed as to how they found a team members after understanding our work flow and process. It has enabled to save significant cost and enhance productivity

J

Jack

Delighted to have used Koala outsourcing to find admin support for our accounting and real estate business. Great young, modern, and talented individual at a cost that I could have never imagined

Frequently Asked Questions

Where are the outsourcing staff located?

Our Associates would be based out of Bengaluru, India which is renowned as Silicon Valley of India. It has grown into a global technology and startup hub. Bengaluru is home to numerous multinational corporations, over 600 global R&D centres and research institutions with cutting edge facilities and 700 start ups making it a hot spot for talent and innovation. Australian top 4 banks such as ANZ and CBA have large back office staff based out of Bengaluru.

How do you ensure the staff are productive?

We have automated productivity tracking measures to ensure operational efficiency. We happily inculcate any of the productivity and quality measures you might currently have.

Are the outsourcing staff qualified?

We hire experienced ex bankers of Australian banks and all associated would be trained by ex credit analysts of Australian big 4 banks giving huge advantage to any brokerage accessing these resources. Our associates would not merely be completing a checklist, but they would actually be able to think, strategise and work on complex self-employed applications based on your inputs.

Do you do background checks on the outsourcing staff?

We complete an internationally recognised background verification for all our associates and adhere to Australian work standards. We use the most advanced IT available to ensure adherence Australian privacy laws. In our business model we follow a protocol where our associates are trained to store all provided date on clients database/share point and encourage businesses to provide email address for associates under the company domain.

Will the candidate fit the culture of my company?

We believe every company has its own culture and working style and we try to ensure we find a suitable candidate who can easily assimilate into your team. We take a personalised approach where we first understand your company culture, size and your definition of an ideal team member.

Ready to get Started?